Terms and Conditions

Camp Mary Anne – Terms & Conditions

Thank you for choosing Camp Mary Anne. Our goal is to provide every guest with a relaxing and memorable stay. These Terms & Conditions outline the policies that apply to all reservations made through our website or booking partners.

1. Rates, Pricing & Taxes

All rates are quoted in Canadian dollars (CAD) and are listed per cabin, per night, based on the applicable season.

Prices are subject to change without notice until a reservation has been confirmed. Once your booking has been confirmed, your quoted accommodation rate will not change.

Applicable taxes and fees will be displayed during the booking process and included in your reservation total.

2. Payment & Reservation Policy

A valid credit card is required to secure your reservation.

• A 50% Payment is charged at the time of booking.
• The remaining 50% balance is automatically charged 14 days prior to your scheduled arrival.

If payment cannot be processed, we may contact you to update your payment information. Failure to provide valid payment may result in cancellation of your reservation.

3. Cancellation Policy

We understand that plans can change.

• The 50% of the full amount is refundable if the reservation is cancelled more than 7 days before the scheduled check-in date.
• Cancellations made within 7 days of check-in are non-refundable.
• Guests who arrive late, depart early, or fail to arrive ("no-shows") are not eligible for refunds.

We recommend purchasing travel insurance to protect against unexpected changes to your travel plans.

4. Check-In & Check-Out

Check-in and check-out times, along with arrival instructions, will be provided in your booking confirmation.

Early check-in and late check-out may be available upon request but cannot be guaranteed and may be subject to additional charges.

5. Parking

Each cabin includes parking for the maximum number of vehicles specified in the cabin listing.

Additional vehicles may only be accommodated with prior approval from Camp Mary Anne.

Guests attending weddings, retreats, reunions, or other special events must make parking arrangements with property management before arrival.

Unauthorized vehicles may be asked to relocate at the owner's discretion.

6. Occupancy & Property Rules

Each cabin has a maximum occupancy, as stated in its listing. This limit must not be exceeded at any time.

Only the registered guests included on the reservation are permitted to stay overnight in the cabins. Additional overnight guests are not permitted without prior written approval from Camp Mary Anne.

To help everyone enjoy a peaceful stay:

• Quiet hours are from 10:00 p.m. to 8:00 a.m.
• Smoking and vaping are prohibited inside all cabins and buildings.
• Pets are not permitted anywhere on the property.
• Guests are responsible for any damage beyond normal wear and tear caused by themselves or members of their party.
• Please respect fellow guests, wildlife, and the natural environment.We will notify you with any provincially-enforced fire ban in the region

7. Events & Gatherings

Camp Mary Anne welcomes intimate weddings, vow renewals, retreats, and other special gatherings; however, all events require prior approval from property management.

Booking accommodations alone does not grant permission to host an event on the property.

Guests wishing to host an event must:

• Obtain written approval from Camp Mary Anne before confirming the event.
• Rent the applicable event space.
• Coordinate parking, guest access, and event logistics with property management.
• Provide proof of appropriate event liability insurance naming the event organizer as the insured party. Camp Mary Anne reserves the right to request a copy of the insurance certificate before the event.

Unauthorized events may result in immediate cancellation of the event and/or reservation without refund.

8. Guest Concerns & Dispute Resolution

If you experience any concerns during your stay, please notify us as soon as possible so we have an opportunity to address the issue.

Most concerns can be resolved quickly when reported during your visit.

If a dispute cannot be resolved informally, both parties agree to make a good-faith effort to resolve the matter before pursuing legal action.

These Terms & Conditions are governed by the laws of the Province of Ontario and the applicable laws of Canada.

9. Privacy & Personal Information

We respect your privacy.

Personal information collected during the booking process is used solely to:

• Process reservations and payments.
• Communicate with you regarding your reservation.
• Meet legal and regulatory requirements.
• Improve our guest experience.

We do not sell or rent your personal information.

Information may be shared only with trusted service providers, such as payment processors or booking platforms, when necessary to complete your reservation or where required by law.

10. Liability

Guests assume responsibility for their own safety while using the property and its amenities.

Camp Mary Anne is not responsible for:

• Loss, theft, or damage to personal belongings.
• Injuries resulting from misuse of facilities or failure to follow posted safety instructions.
• Natural hazards, changing weather conditions, wildlife encounters, or waterfront activities.
• Temporary interruptions to utilities, internet service, or other services that are beyond our reasonable control.

Nothing in these Terms & Conditions limits any rights that cannot legally be excluded under applicable law.

11. Force Majeure

Camp Mary Anne shall not be liable for delays, cancellations, or interruptions resulting from events beyond our reasonable control, including but not limited to severe weather, wildfires, flooding, power outages, government orders, public health emergencies, labour disputes, or other unforeseen events.

Where reasonably possible, we will work with guests to reschedule their stay or provide alternative arrangements.

12. Third-Party Services

Our website and booking process may include services provided by third parties, including payment processors, reservation platforms, or local activity providers.

Camp Mary Anne is not responsible for the products, services, or policies of these third parties.

13. Waiver

If Camp Mary Anne chooses not to enforce any provision of these Terms & Conditions on one occasion, this does not waive our right to enforce that provision or any other provision in the future.

14. Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Changes to These Terms

Camp Mary Anne may update these Terms & Conditions from time to time.

Any changes will apply only to reservations made after the updated Terms are published. Reservations already confirmed will continue to be governed by the Terms in effect at the time of booking.



16. Damage

Guests are responsible for leaving the cabin in a reasonably clean condition. Camp Mary Anne reserves the right to charge the payment method on file for excessive cleaning, missing items, damage beyond normal wear and tear, or costs resulting from violations of these Terms & Conditions.

The Property

• Camp Mary Anne does not permit pets on the premises, unless they are required for medical reasons.
• Camp Mary Anne has a no smoking policy with respect to all of the buildings. It is discouraged elsewhere.
• We would ask that, to avoid congestion with respect to vehicles, those persons assigned to each of the cabins (and lofts) leave their vehicles beside the ones that each happen to be using. That will free up space near the amphitheatre and garage for vehicular movement.
• No more persons would ever be in a cabin or loft than the number on the reservation at any one time. Anything beyond that, particularly with respect to the boathouse or loft, would cause concerns with respect to structural issues.
• Using the Amphitheatre for a specific event requires coordinated prearrangements.
• The water is tested and potable.
• The barbeques which are provided with each rental structure can be used and the propane is provided. Usual care is required with respect to the operation of propane barbeques. If anyone is intending to use it and is unfamiliar, then we ask that they receive a briefing from the Property Manager.
• The cabins are on a septic system. We ask that materials not be put into the toilet facilities that cause difficulty with the septic system. The best practice is that no materials be placed in the toilet.
• There are saunas in each of the lofts at the garage and at the boathouse. The maximum number of persons in the sauna should be three. Limited water should be placed upon the rocks. Glasses and bottles should not be present in the sauna at any time.
• No materials should be put upon hot rocks, other than limited water, and under no circumstances should any plastic item ever be permitted near the rocks.
• As you are aware, saunas have very high temperatures and extreme caution should be utilized to make sure that only responsible adults utilize the saunas, except when a responsible adult may be using it with their own child or children.

Website

• We reserve the right to adjust the prices at any given time.

Booking and Your Stay

• Please be mindful of the other guests who are looking to escape to the peace of the wilderness. Please be aware and conscientious of the other guests with respect to loud noises on the premises or the shared waterfront.
• If you wish to become involved in kayak use or boat rentals, you should make arrangements with the Property Manager, and you will be accommodated. Boats and motors are provided, as well as boat safety equipment and life preservers, which should be worn. An Ontario boating license must be presented before we give you access to the motorized boats.
• We ask that you exercise proper measures to ensure that persons do not become intoxicated from any cause, so as to run the risk of harm to themselves, others, or property.
• All guests are requested to wash the dishes before leaving. Guests are requested not to mix up dishware, cutlery, and kitchen equipment among cabins. All guests are requested to pile dirty laundry in the designated location to be laundered.
• Check-out time is 9:00 a.m., unless otherwise arranged. Other arrangements can be secured through our Property Manager.
• Camp Mary Anne does have a laundry. Any use of the laundry should be coordinated through the Property Manager, and the laundry will not be available on the date of departure beyond 11:00 a.m.
• If there is any difficulty with any of the foregoing, including the request to utilize common sense in the use of property, the same as you would responsibly use your own property.
• Cancel up to 7 days before check-in and receive a 50% refund (minus service fees). Cancellations made within 7 days of check-in are non-refundable.
• Service fees are refunded when cancellation happens before check-in and within 48 hours of booking.